Yes. ONsuVPN includes a Free VPN entry option so you can test the app, nodes, and basic speed first. Upgrade to VIP dedicated routes when you need more bandwidth, more regions, or steadier China VPN performance.

No. The ONsuVPN app supports one-click connection. Advanced users who prefer v2rayN, Shadowrocket, or v2rayNG can still follow the guide and import a subscription.

Concurrent device limits depend on the plan. The basic plan supports 3 devices, while higher plans support up to 10 devices for phones, tablets, and desktop VPN use.

ONsuVPN optimizes entry points, protocols, and return routes for Chinese network conditions. VLESS Reality and IEPL-style routing help reduce blocking, congestion, and frequent manual switching.

Refresh the subscription first, then switch to a backup node in the same region. If the issue continues, check system time, app version, and local network settings before contacting support.

Yes. Return-to-China routes can help overseas users access NetEase Cloud Music, Bilibili, Youku, iQIYI, and similar services when regional limits apply.

Contact online support for a mirror download link, or check the official Telegram channel for the latest installer package.

Yes. If your router supports Merlin, OpenWrt, or Padavan firmware, you can use plugin or subscription-based setup to share encrypted access with home devices.

Use the “Forgot Password” option on the login page. A reset link will be sent to your registered email address.

Yes. ONsuVPN adjusts routes based on the network environment. Use secure mode on public Wi-Fi and low-latency nodes on 5G when possible.

Your ISP should not see the specific websites or content you access through the encrypted tunnel. It may only observe that an encrypted connection is active.

Yes. We do not record browsing history, content, or mappings between your real IP and visited websites. Only necessary account and service operation data is retained.

ONsuVPN uses obfuscation, backup entry points, and route scheduling to improve availability. Network conditions can change, so switch nodes or contact support if a route fails.

ONsuVPN uses modern encryption such as TLS 1.3 and ChaCha20, along with private DNS and split routing to reduce DNS leaks and hijacking risks.

During a normal connection, websites see the selected node IP instead of your local real IP. We recommend keeping leak protection enabled in the app.

Yes. If the VPN connection drops unexpectedly, Kill Switch protection can block direct unencrypted traffic and reduce real IP exposure.

DNS requests are sent through encrypted resolution channels, reducing ISP hijacking, pollution, and forced redirects.

No. ONsuVPN is not an advertising platform and does not sell personal browsing data. Service data is used for accounts, billing, risk control, and necessary support.

That means the selected node is active. You can switch between Hong Kong, Japan, the US, Singapore, and other regions depending on the content or service you need.

Yes. ONsuVPN maintains native IP and regional routes for major streaming platforms, helping improve 4K playback, subtitle loading, and sign-in stability.

It depends on the game. ONsuVPN provides low-latency routes suitable for Steam, Discord, and some overseas game servers. Dedicated gaming tools such as UU加速器, 雷神加速器, or 迅游加速器 may still be worth comparing for China-only esports acceleration.

Some high-speed nodes allow P2P traffic and hide your real IP. Always follow local laws and platform rules, and avoid infringing or prohibited content.

Every VPN Provider is affected by public network conditions, but ONsuVPN uses redundant bandwidth, load balancing, and dedicated routes to reduce peak-hour congestion.

Split tunneling keeps local apps on your normal network while global websites and AI tools use the VPN tunnel. WeChat, payments, Google, ChatGPT, and YouTube can coexist more smoothly.

Yes. Server-side rules filter some malicious popups, tracking scripts, and ad domains to save traffic and improve page loading speed.

Yes. For installation, subscription, node, or regional unlock issues, submit a ticket or leave feedback through the official Telegram channel.

Use automatic routing first. The system considers location, load, and latency, while manual choices are available for regions such as Hong Kong, Japan, Singapore, and the US.

Yes. Log in with the same ONsuVPN account on supported devices, and your subscription benefits will sync without another purchase.

You can buy a temporary data top-up or upgrade to a higher plan in the account center. Remaining data and expiry dates are shown in the app.